FAQs - Safety & ESD Solutions Inc
We’ve compiled answers to the most common questions about our products and services, tailored to your business of occupational safety, ESD protection, and cleanroom consumables.
1.Product-Related Questions
Q1: What types of products do you offer?
A1: We specialize in three core product lines: Occupational safety products (e.g., safety gloves, goggles, protective clothing). ESD protection series (e.g., ESD wristbands, anti-static shoes, ESD packaging). Cleanroom consumables (e.g., cleanroom wipes, sterile gloves, dust-free sticky mats).
Q2: Can your products be customized to fit our specific needs?
A2: Yes. We offer customization for bulk orders, such as adding your company logo to ESD clothing or adjusting the size of cleanroom consumables. Contact our sales team to discuss details.
Q3: Do your products meet international safety standards?
A3: All our products comply with global standards, including CE (EU), ANSI (US), and ISO (international). We can provide certification documents upon request.
2.Purchasing & Payment Questions
Q1: What is the minimum order quantity (MOQ) for your products?
A1: No MOQ for on the shelf products. For customized products, it starts at 100 units. Contact us for flexible terms on large orders.
Q2: What payment methods do you accept?
A2: We support secure payment options: T/T (Telegraphic Transfer), PayPal, and credit cards (Visa, Mastercard). Net-30 payment terms are available for long-term clients.
Q3: How can I get a quote for my order?
A3: Send an inquiry via email (summer@safety-esd.com) or our website contact form, including:
- Product name/model.
- Quantity needed.
- Delivery location.
We will reply with a detailed quote within 24 business hours.
3. Shipping & After-Sales Questions
Q1: How long does delivery take?
A1: Delivery time depends on your location:
- Domestic (US): 3–5 business days via UPS/FedEx.
- International: 7–14 business days via DHL/air freight.
Customized products may take an extra 7–10 days for production.
Q2: What if I receive defective products?
A2: Notify us within 7 days of receiving the goods, with photos/videos of the defect. We will arrange a free replacement or full refund after verification.
Q3: Do you provide after-sales support for product use?
A3: Yes. Our technical team offers free guidance on product installation (e.g., ESD grounding systems) and usage.
Reach us at support@safety-esd.com or +1-585-3539031 (Mon–Fri, 9:00–18:00 EST).
If you have additional questions not listed here, please contact our customer service team for further assistance.